Customer service is an oxymoron...

Hi kids – sorry it’s been a while, but life has been very busy.

I am sitting in Austin, Texas about to get into a day of meetings. But before I do, let me share a few things.

First, American Airlines was great. Flew through Dallas and had no issues – both flights were early. The night before I left, there was a little incident with them. I called to try and get seats on my flights home on Friday and they told me that they have released the amount of seats that they can over the phone and I need to get my seats at the airport on the day of departure. I asked if I was going to get stuck in a middle seat and they told me that there’s a possibility, but that they have seats on the aisle, I need to get there early. I asked if I gave them a percentage of my money when I booked the flight or did I give them all my money? The gentleman on the other end of the phone told me I was being rude and hung up on me. Nice – that’s what customer service is about! I wrote a letter to American letting them know about it … we will see what they say.

Went to the UT campus yesterday to buy a few things for the family. The place is huge - tons of stuff to choose from and my cousin Alan probably owns most of it ... I was talking to him from the bookstore and he was telling me where I was in the store. Scary man ...

And for those of you in the Northeast that have children, take them here to look at the school. It's one of the best college towns I have been to. To me, it's up there with Madison, Wisconsin, East Lansing, Michigan and Boston. Young people are everywhere to be seen and it's a great music town.

For those of you without kids, come check the city out anyway... it just rocks.

Until next time ...

That’s it for now … more later… JB